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At pk888, the way we collect, store and use your personal information is set out here — plainly and without legal padding. What applies to you depends on your local law and the eligible regions where access is permitted.
When you open an account with pk888, we collect the information you provide directly — your name, contact details, and the payment method details you enter when you deposit or withdraw. For those using Nagad or Bank Transfer, the transaction reference and wallet identifier are logged against your account record so that any payment query can be traced accurately. We also collect data your device sends automatically when you browse the site: IP address, browser type, session timestamps and the pages you visit. This is used for security checks, fraud detection and understanding how the site performs on different devices. We do not sell this data to third parties for marketing. Where we share information — for example, with payment processors handling your Nagad settlement or Bank Transfer confirmation — we do so only to complete the transaction or meet a legal obligation. Data we hold about you is kept for as long as your account remains active, or for the period required under applicable law in your jurisdiction. You can request a copy of what we hold by contacting support through the route shown in the support section of this page. Access to this site and the scope of this policy depend on local law and eligible regions.
This policy covers the data pk888 collects and processes directly. It does not extend to third-party services you reach from our pages. The four areas below clarify what falls inside and outside its scope — read each one before assuming coverage.
Any personal data you submit when opening or managing your pk888 account — including login credentials, identity verification documents and contact details — falls fully within this policy. We control how that data is stored and who can access it.
Payment data processed through Nagad or Bank Transfer is covered here to the point it leaves our systems. Once a transaction is handed to the payment processor, their own privacy terms apply. We keep only the reference and status on your account record.
Browsing data collected while you navigate the pk888 lobby — game category clicks, session length, device type — is within scope. We use this to improve how content loads and how the catalog is organised, not to profile you for external advertisers.
Links or embedded services from studios like PG Soft, PlayStar, JDB or Bigtime Gaming that open outside pk888's own domain are not covered. Each studio or external provider operates under its own data terms, which we have no authority over.
You have clear, concrete actions available to you regarding your personal data on pk888. These are not abstract legal rights — they are steps you can actually take through your account or our support route. Start by logging in and opening the account settings page; your profile details, contact information and linked payment methods are all shown there and can be reviewed at any time. If something is incorrect — a mistyped phone number, an outdated email address, or a wallet entry that no longer applies — you can edit those fields directly in your account. For records you cannot edit yourself, such as transaction history tied to a Nagad or Bank Transfer reference, you can raise a correction request via the support contact route. If you want to understand what data we hold beyond what your account page shows, a formal data access request can be submitted in writing to our published support address. We will respond within the timeframe required by applicable law in your jurisdiction. Where you believe data has been handled incorrectly, you can also raise a complaint through the same contact route.
Log into your pk888 account and open the account settings page. Your profile, contact details and payment entries — including any Nagad or Bank Transfer references on file — are visible there without needing to contact support first.
Most fields — name, phone number, email, linked wallet — can be updated directly in the account settings area. For fields locked after verification, contact support with the correction details and the account reference number shown in your profile.
To receive a copy of the personal data we hold on your account, submit a written request through the support route published on this page. State your registered contact detail so we can match the request to the correct account record.
Questions about how your data is used — or a complaint about a specific handling decision — go to the same support contact route. We will acknowledge the query and follow the process required under applicable law for your jurisdiction.
Privacy questions, data requests and correction submissions are handled through the contact routes we keep published. Use the route that matches your query type — account-level issues resolve faster through the direct account support path.
Open the support chat from your signed-in account page. State that your query is privacy-related and include your account reference. The team will route your message to the correct handling process without you needing to repeat your details.
For formal data requests — access, correction or complaint — use the email address published in the contact section of the site. Write the request in English, include your registered contact detail and describe the specific data or decision in question.
For straightforward profile corrections — phone number, email, wallet details — log in first and check the account settings page. Many updates are self-service and do not require a support contact at all; this saves you time and resolves the change immediately.
Our handling practices cover four areas that directly affect your account: data storage and retention, cookies, account security, and how you request changes. Each area is described below so you know what to expect at each stage.
We keep your account data for as long as your account is active and for the period required by applicable law in your jurisdiction. When an account is closed, data is held for the legally required retention window and then deleted from active systems. Transaction references — including Nagad and Bank Transfer records — follow the same schedule.
We use session cookies to keep you logged in and functional cookies to remember your display preferences in the lobby. Analytics cookies track page-load performance and navigation patterns in aggregate — not individual profiles. You can adjust cookie preferences through your browser settings at any time.
Access to your pk888 account is protected by the login credentials you set. We do not store payment card numbers on our servers; Nagad and Bank Transfer references are stored as identifiers only. If you suspect unauthorised access, change your password immediately from the account settings page and contact support.
Policy updates that affect how your data is handled will be published on this page with a revised date. If the change is material, we will notify you through the contact detail registered to your account. To request a change to your data or to ask how a specific update affects you, use the support contact route on this page.
These questions reflect what account holders in Bangladesh ask when they want to understand how their data is used, who can see it, and what they can do about it. If your question is not here, the support contact route on this page is the right next step.
We share data only when it is necessary to complete a transaction — for example, passing a reference to the Nagad processor or confirming a Bank Transfer — or when required by applicable law. We do not sell personal data to advertisers or unrelated third parties under any circumstance.
Log into your account and check the account settings page first — your profile details, contact entries and linked payment records are visible there. For a full data export, submit a written request through the email contact route published in the support section of this page.
Most fields — email address, phone number, wallet details — are editable directly inside account settings when you are logged in. Fields locked after identity verification require a support request. Contact the team with the correction and your account reference number and they will process the change.
Your data is retained while your account is active and for the additional period required by law in your jurisdiction. This includes Nagad and Bank Transfer transaction references. When the retention window closes, data is removed from active systems. The exact period depends on local legal requirements.
Closing your account does not result in immediate deletion. Data is kept for the legally required retention period so that transaction records — including any Nagad or Bank Transfer history — can be produced if required by applicable law. After that period, the data is deleted from active records.
Any update to this policy is published here with a revised date. If the change materially affects how we handle your personal data, we will send a notice to the contact detail registered on your account. You can also check this page directly at any time to see the current version.